Simple and Smart Solutions for property buying, selling, letting and maintenance.
IN-HOUSE COMPLAINTS PROCEDURE
Forest Estate & Services Ltd trading as MAK Property Services aims to provide the highest standards of service to all landlords and buyers, but to ensure that your interests are safeguarded, we offer the following:
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
MAK Property Services
95 Woodgrange road, Forest Gate, London E7 0EP
What will happen next?
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.